Most of the time customers come into my garage and they want
to guide me on what to fix on their car. They feel like they already know what
the problem is, especially when they get advice from a friend or neighbor. People
like to compare problems, when they do they end up giving the wrong advice.
For example, a customer came last week. We’re going to name
him Jim. Jim had a no start problem on
his SUV 2007 envoy. Jim asked me how much it would cost to change a fuel pump.
I asked him if someone had already checked his car for the no start issue. Jim
said that his cousin checked his car and told him that he had the same issue
with his SUV and the mechanic just changed his fuel pump and his issue was
solved. I then told Jim the price ranged from $600-650 (parts and labor) and
that I would be more than happy to do it for him. Later that day the car was
towed to my garage. I called Jim, asking him for his authorization to do a
diagnostic on his SUV. A according to my knowledge and experience, a no start
problem has more thousands of possibilities. A diagnostic would help us find
the exact reason for his problem. But Jim said no, because there was a $60 fee
for a diagnostic. I respected his reasoning, but I still did it for him
anyways. I spent 45 minutes working on the car, and I found out that he had
only a short in the wiring that was in the power to the fuel pump. The fix was
simple, and the car started perfectly. I called Jim to tell him his car was
ready. When he came to pick up his car he found out that his bill was only $75
which included that diagnostic fee. Jim later apologized for the tip he gave me
and promised to let “trusted” mechanic do the job.
This is the fuel pump module and its location.
Most mechanics love people
like Jim; they will do exactly what the customer tells them. That does not mean
that the customer is always right.
Please like us on facebook.com/AutomotiveCastle and follow us on twitter.com/automotivecastle
For more info please visit automotivecastle.com
No comments:
Post a Comment